Refund policy

RETURNS AND REFUNDS POLICY

This Returns and Refunds Policy is an integral part of our website's Terms and Conditions and should be reviewed in conjunction with them. We retain the right to modify this Returns and Refunds Policy at any time.

POLICY

HikeWare is committed to delivering excellent service and premium products to our customers. We understand that there may be instances where you need to request a refund or return. To provide clarity and transparency, we've created a detailed Return and Refund Policy that clearly outlines the terms and conditions for such circumstances.

Returns

You may initiate a return within 30 days of receiving your order, provided that the items are returned in their original packaging with tags attached and in their original condition.

To be eligible for a return, the items must be in their original, unworn condition as they were shipped. Follow these steps to initiate a return:

Contact Us: Request a return by emailing us at info@hikeware.co.uk within 30 days of receiving your order. Include your order number and attach a photo of the item's condition.

Return Shipping: You will be responsible for arranging and paying for the return shipment using a courier of your choice, as we do not cover shipping costs. Once you've shipped the item, please provide us with the tracking number of your shipment.

Refunds

If you meet the eligibility criteria for a refund, we will process the refund using the original payment method. Credit card payments will be refunded within 5-7 business days. Please note that return shipping costs will be your responsibility.

Non-Returnable Items

Please note that certain items are not eligible for returns, such as Custom Products, which include personalized or special order items.

Warranty-Related Returns

If your item is damaged and falls within the 1-year warranty period, please contact us at info@hikeware.co.uk for instructions on how to proceed. We will guide you through the warranty claim process and provide you with details for returning the item.

Reserved Rights Regarding Returns

HikeWare reserves the right to refuse returns under certain circumstances, such as past unusual or excessive returns indicating misuse or fraud.

Policy Changes

Please be aware that the Return and Refund Policy of HikeWare may be subject to change without prior notice. We encourage you to check this policy periodically to ensure that you are up-to-date with any modifications. HikeWare strives to provide you with a satisfactory shopping experience and is always available to assist you with inquiries or concerns.

Contact Information

If you have any questions or uncertainties regarding our Return and Refund Policy, please do not hesitate to contact us at info@hikeware.co.uk.