Terms of service

TERMS AND CONDITIONS

I. INTRODUCTION

Welcome to the HikeWare website, located at www.hikeware.co.uk (“Website”), which is owned and operated by HIKEWARE (“we,” “us,” or “our”).

Please be advised that accessing our website at Hikeware.co.uk indicates your acceptance of the terms and conditions outlined below. These terms and conditions are subject to change without prior notice, so we recommend that you review them carefully. By using our website, you acknowledge that you have read, understood, and agreed to these terms, as well as our Privacy Policy, which is included in this agreement. If you do not agree with any of the terms outlined, we kindly request that you refrain from using our website.

II. DEFINITIONS

• "Agreement" refers to the collective terms and conditions, including the Privacy Policy and other documents provided by the Website.
• "Product" or "Item" pertains to the goods or products available for sale on the website.
• "Service" or "Services" refers to the various services offered on the website, such as placing an order or writing a customer review.
• "User", "You", and "your" are references to individuals who access or avail themselves of our services.
• "Customer" refers to users who access the website and make purchases by completing payment for the products available.
• "We", "us", and "our" refer to HIKEWARE, the operator of the website.
• "Website" encompasses "https://www.hikeware.co.uk" and any future iterations or affiliate websites.
• "Customer Account" denotes an electronic account created by the customer for the purpose of purchasing products offered on the website.

III. INTERPRETATION

• The terms used in singular or plural, and the term "includes" should be interpreted to refer to both singular and plural, and "includes" should be understood as "without limitation."
• Words that denote a particular gender should be understood to include all genders.
• References to laws, ordinances, or statutes also include all rules, instruments, and any existing consolidations, amendments, re-enactments, or replacements.
• The headings, bold typeface, and italics (if used) are solely for ease of reference and do not limit or affect the meaning or interpretation of the terms in this Agreement.

IV. INTRODUCTION AND SCOPE

• Scope. These Terms apply to your use of the Website and Services. Third-party products or services are subject to their own terms and are not governed by these Terms unless stated otherwise.

• Eligibility: To access certain Services on the Website, you must be at least 16 years old and not have been suspended or removed from the system by us for any reason.

• Electronic Communication:By accessing this Website or sending electronic communications to us from your computer or mobile device, you agree to communicate with us electronically. You also agree to receive electronic communications from us in the same format, and you may keep copies of these communications for your records.

V. SERVICES

HikeWare is your one-stop shop for all your hiking and camping needs. At HikeWare, we are dedicated to providing high-quality products that are perfect for outdoor enthusiasts.

We understand the importance of offering reliable and efficient service, which is why we use the Shopify platform to ensure that your orders are processed quickly and accurately. Our products are only available for purchase within the UK.

We are located in the United Kingdom.

VI. MODIFICATIONS TO THE SERVICE

We retain the right to make modifications, updates, or adjustments to the terms and conditions at our discretion. If any modifications are made, a revised version of the terms will be published on our website, and you will be notified of the alterations. Your continued use of the website following the posting of the changes will demonstrate your acceptance and agreement to the updated terms.

VII. ACCOUNT

In order to access certain resources on our website, you may need to create an account by providing specific information and establishing a user ID and password. By creating an account, you acknowledge that the information you provide is accurate and up-to-date. You are responsible for ensuring the security of your account, including your username, password, and registration information, as well as any billing information associated with your account. You are solely responsible for any authorized or unauthorized use of your account, and if you become aware of any security breaches or unauthorized activity, you must inform us immediately. We reserve the right to suspend or terminate any of your account credentials at any time, with or without notice, at our discretion.

VIII. ORDERING

• All purchases made on this website are subject to our terms and conditions.
• When placing an order to purchase a product from our website, it is important to ensure that the information you provide is accurate and true. Please double-check your details at the time of ordering.
• You will be charged only after you have selected a product, specified the quantity and shipping information, and provided your payment details.
• Payment can be made online using Credit Cards and Debit Cards.
• Any order to purchase a product that you place with us is subject to our acceptance.
• If you receive an error in the order confirmation, please contact us immediately by email at info@hikeware.co.uk.
• Refunds will be processed in accordance with our Refund Policy.
• Our back-office team is available to assist you with any inquiries or problems.
• We highly value customer feedback and use it to continuously improve our products.

IX. GENERAL CONDITIONS

• The accuracy, completeness, validity, or timeliness of the information provided by us is not guaranteed.
• The website is licensed to you for limited, non-commercial, personal use in connection with the Service, and is subject to all the terms and conditions of this Agreement. Any violation of this Agreement will result in immediate revocation of the license granted to you without notice.
• Unauthorized reproduction, distribution, display, sale, lease, transmission, creation of derivative works, translation, modification, reverse-engineering, disassembly, decompilation, or exploitation of any portion of this Site is strictly prohibited without written permission from www.hikeware.co.uk.
• We are not liable for any printing errors on the site or the final sales of products. Images displayed on the site may not accurately reflect the appearance of the products due to colour differences that may occur depending on monitor, photo quality, and resolution. We make every effort to accurately represent the products.

X. GEOGRAPHIC RESTRICTION

We have the authority to limit or withhold the usage or availability of any service to any individual, geographic location, or jurisdiction as we see fit. We may exercise this right as necessary. We also reserve the right to discontinue any Service at any time. Any offer to provide a Service on this Website is void where prohibited.

XI. USER RESPONSIBILITIES

• You agree to use the Service and Website only for lawful purposes and comply with all applicable laws while using the Website.
• You shall not use or access the Website to collect market research for any competing business.
• You shall not misrepresent or impersonate any person or entity for false or illegal purposes.
• You shall not use any device, scraper, or automated means to access the Website without obtaining proper permission.
• You shall inform us of any inappropriate content or illegal activities you come across on the Website.
• You shall not interfere with the proper operation of the Website or attempt to gain unauthorized access to data, files, or passwords through hacking, password or data mining, or any other means.
• You shall not use a false email address or pretend to be someone else when submitting content to www.hikeware.co.uk or third parties.
• You warrant that your submissions are clear of any infringement of intellectual property rights, disputes, or third-party claims.
• You shall notify us of any unsuitable content you become aware of and report any content that infringes any laws.

We reserve the right, at our sole discretion, to deny you access to the Website or any service, or any portion of the Website or service, without notice, and to remove any content.

XII. EXCLUSION OF LIABILITY

www.hikeware.co.uk shall not be held liable for any indirect damage arising from the use of the product. Additionally, the website shall not be responsible for late deliveries for special occasions or events. To avoid such situations, customers are advised to place their orders in advance.

The website shall not be held accountable for any delays or errors caused by circumstances beyond its control (Force Majeure). Such circumstances may include labor conflicts, fire, war, government decisions, or reduced or non-delivery from suppliers.

By agreeing to use the website, you acknowledge that we do not guarantee the accuracy, completeness, validity, or timeliness of the information provided by us or any third parties. We shall not be responsible for any materials posted by us or any third party. Therefore, it is your responsibility to exercise judgment, caution, and common sense while evaluating any prospective methods or offers and any information provided by us or any third party.

Furthermore, we shall not be liable for any direct, indirect, consequential, or other types of loss or damage that may arise from the use of the www.hikeware.co.uk website, including but not limited to the loss of data or information, financial or physical loss or damage.

Under no circumstances shall HIKEWARE, its owner, directors, employees, partners, agents, suppliers, or affiliates be held accountable for any indirect, incidental, special, consequential, or exemplary costs, including but not limited to the loss of profits, revenues, usage, goodwill, or other intangible losses. This includes (i) your use or failure to access or use the Service; (ii) any conduct or content of any third party on the Service; and (iii) unauthorized access, use, or alteration of your transmissions or content, regardless of whether it is based on warranty, contract, tort (including negligence) or any other legal theory, and whether or not we were aware of the possibility of such damages.

• TYPOGRAPHICAL ERRORS

While hikeware.co.uk strives to provide accurate product and pricing information, there may be occasions where pricing or typographical errors occur. The website is unable to confirm the price of an item until an order is placed. In the event that an item is listed at an incorrect price or with incorrect information due to a pricing or product information error, www.hikeware.co.uk reserves the right to refuse or cancel any orders placed for that item at its sole discretion. If an item is mispriced, www.hikeware.co.uk may, at its discretion, contact you with instructions or cancel your order and notify you of such cancellation.

XIV. NO RESPONSIBILITY

We shall not be held responsible for any losses you may incur due to inaccurate or incomplete information provided by you on our website, your inability to access our website at any time, errors or omissions on our website, or unauthorized access or loss of personal information that is beyond our control.

XV. THIRD-PARTY LINKS

The Website may include links to External Sites or third-party websites for your convenience, but these links should not be construed as an endorsement by us of the content on such External Sites. The content on these External Sites is created and maintained by third parties, and you may contact the site administrator for those External Sites. We are not responsible for the content provided on the External Sites linked from our website and do not make any representations regarding the accuracy or completeness of the information on such External Sites. It is important to exercise caution when downloading files from these External Sites to protect your computer from viruses and other harmful programs. If you choose to access the linked External Sites, you do so at your own risk.

XVI. PERSONAL INFORMATION AND PRIVACY POLICY

By accessing or using this Website, you consent to the use, storage, and processing of your personal information in accordance with our Privacy Policy.

XVII. ERRORS, INACCURACIES, AND OMISSIONS

We have taken utmost care to ensure the accuracy and correctness of the information presented on this Website. However, we apologize for any errors or omissions that may have occurred. Please note that we cannot provide any warranty or guarantee regarding the error-free nature or suitability of the Website for your intended purpose, timely access, correction of defects, or absence of viruses or other harmful components. We do not make any express or implied warranties, including but not limited to warranties of fitness for a particular purpose or accuracy, and we cannot guarantee the full functionality or reliability of the Website.

XVIII. LIMITATION OF LIABILITY

The Website and its services are provided on an "as is" and "as available" basis, without any warranties, express or implied. We cannot guarantee that the Website will be free from errors, viruses, malware, or other harmful features, or that it will operate without interruptions. We disclaim all warranties, including but not limited to warranties of title, merchantability, non-infringement of third-party rights, and fitness for a particular purpose. We are not liable for any incidental, consequential, or substantial damages, lost profits, or damages resulting from lost data or business interruption arising from the use or inability to access and use the Website or its content, even if we have been advised of the possibility of such damages.

The Website may contain technical inaccuracies, typographical errors, or omissions. We are not responsible for such errors, unless required by applicable laws. The information about certain services on the Website may not be available in all locations. We reserve the right to make changes, corrections, or improvements to the Website at any time without prior notice.

XIX. COPYRIGHT AND TRADEMARK

The Content available on the Website, including software, text, graphics, images, designs, sound recordings, audiovisual works, and other materials provided by us or third parties, is protected by copyright, trademark, and other laws. Unauthorized use of the Content may constitute infringement of these laws. You are only permitted to use the Content as allowed under this Agreement, and no other use is permitted without our prior written consent. If you make a copy of the Content, you must retain all copyright and proprietary notices contained in the original Content. You are prohibited from transferring, licensing, sublicensing, selling, modifying, or using the Content for any public or commercial purpose, including reproducing, displaying, publicly performing, creating derivative works of, distributing, or otherwise using the Content in any way. The use or posting of the Content on any other website or networked computer environment is strictly prohibited.

Violation of any part of this Agreement will result in automatic termination of your permission to access and/or use the Content and the Website, and you must destroy any copies you have made of the Content. Our trademarks, service marks, and logos displayed on the Website are owned by us, while other product and service names may be owned by third parties. The use of Trademarks is prohibited without our prior written permission for each instance of use. The Content may not be retransmitted without our express written consent for each instance.

XX. INDEMNIFICATION

By accessing or using the Website, you agree to defend, indemnify, and hold us, our officers, directors, employees, successors, licensees, and assigns harmless from any claims, actions, or demands, including reasonable legal and accounting fees, arising from your breach of this Agreement or your misuse of the Content or the Website. We will notify you of any such claim, suit, or proceeding, and will assist you, at your expense, in defending any such claim, suit, or proceeding. However, we reserve the right to assume, at your expense, the exclusive defense and control of any matter subject to indemnification under this section, and you agree to cooperate with us in the defense of such matter in any reasonable way we request.

XXI. MISCELLANEOUS

SEVERABILITY

In the event that any provision of these Terms is deemed unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary to ensure that the Terms remain in full force and effect and are enforceable.

TERMINATION

Term. The Services provided to you may be cancelled or terminated by us at any time, with or without cause, upon written notice. We shall have no liability to you or any third party due to such termination. Termination of these Terms shall result in the termination of all your Services.

Effect of Termination. Upon termination of these Terms for any reason, or cancellation or expiration of your Services: (a) We will cease providing the Services; (b) you will not be entitled to any refunds or usage fees, or any other fees, pro-rata or otherwise; (c) any fees you owe to us will immediately become due and payable in full, and (d) we may delete your archived data within 30 days. All sections of the Terms that expressly provide for survival, or by their nature should survive, will survive termination of the Terms, including, without limitation, indemnification, warranty disclaimers, and limitations of liability.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties hereto concerning the subject matter contained in this Agreement.

 

GOVERNING LAW AND JUDICIAL RECOURSE

The terms herein shall be governed by and construed under the laws of England and Wales without giving effect to any principles of conflicts of law. The English Courts shall have exclusive jurisdiction over any dispute arising from the use of the Website.

 

FORCE MAJEURE

We shall have no liability to you, your users, or any third party for any failure to perform our obligations under these Terms if such non-performance arises as a result of an event beyond our reasonable control, including, without limitation, an act of war or terrorism, natural disaster, failure of electricity supply, riot, civil disorder, or civil commotion or other force majeure event.

ARBITRATION

For any claim arising between you and www.hikeware.co.uk (excluding claims for injunctive or other equitable relief), the party seeking relief may choose to resolve the dispute cost-effectively through binding non-appearance-based arbitration. The party electing arbitration must initiate such arbitration through an established alternative dispute resolution ("ADR") provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: (a) the arbitration will be conducted by telephone, online, and/or be solely based on written submissions, the specific manner will be chosen by the party initiating the arbitration; (b) the arbitration will not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties, and (c) if an arbitrator renders an award, the party receiving the award may enter any judgment on the award in any court of competent jurisdiction.

ASSIGNMENT

We shall have the right to assign/transfer this agreement to any third party, including our holding, subsidiaries, affiliates, associates, and group companies, without obtaining any consent from the User.

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at info@hikeware.co.uk.

 

TERMS AND CONDITIONS FOR SOCIAL MEDIA GIVEAWAYS
 
By participating in our giveaway, you agree to be bound by these terms and conditions:
 
Eligibility: Our giveaways are open to residents of the United Kingdom aged 18 years or over, except employees of HikeWare and their families, or anyone professionally associated with the giveaway.
 
How to Enter: To enter the giveaway, participants must follow the instructions stated on the relevant social media platform. Only one entry per person is permitted per platform as stated in the post.
 
Winner Selection: Winners will be selected at random from all eligible entries. The winner(s) will be announced on the relevant social media platform and contacted by direct message within 7 days of the closing date of the giveaway.

 
Prize: The prize is as stated on the relevant social media platform and is non-transferable and non-exchangeable. No cash alternative is available unless stated otherwise. HikeWare reserves the right to substitute the prize with another prize of equal or higher value if circumstances beyond our control make it necessary to do so.
 
Claiming the Prize: Once the winner(s) have been announced, we will reach out on the relevant social media platform to inform you of your win and to request the details required to arrange delivery of your prize. We will do our very best to contact you but if we do not hear back from you within 30 days, we reserve the right to select an alternative winner and offer the prize to them.

Contact: Please note that once the prize has been sent, the winner may also receive an email(s) from trust pilot or ourselves asking for a product/service review. Leave a review is optional and you will not be signed up to our newsletter or any other email subscriptions. These reviews can sometimes be shared on our website and social media platforms.
 
Publicity: By entering the giveaway, you agree to HikeWare using your name and image in any publicity material.
 
Data Protection: By entering the giveaway, you consent to HikeWare collecting and using your personal information in accordance with our privacy policy.
 
Liability: HikeWare accepts no responsibility for any damage, loss, injury, or disappointment suffered by any participant entering the giveaway or as a result of accepting any prize. HikeWare is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any email or entry to be received on account of technical problems or traffic congestion on the Internet, or at any website, or any combination thereof, including any injury or damage to participants' or any other persons' computer or mobile telephone related to or resulting from participation in the giveaway.
 
Changes to the Terms and Conditions: HikeWare reserves the right to change these terms and conditions at any time without notice and participation in a giveaway indicates agreement with these terms.

If you have any questions or concerns about these terms and conditions, please contact us at info@hikeware.co.uk.